Limited 5 Year Warranty on Wheels and Accessories
PINE WHEELS stands behind every product we sell and we want you to be completely satisfied with your purchase.
PINE WHEELS provides a 5 year (60 month) warranty to the original purchaser against defects in workmanship and/or materials. If the purchaser discovers within this period a defect in materials or workmanship, please notify PINE WHEELS promptly so the matter can be corrected (valid proof of purchase is required). PINE WHEELS reserves the right to provide replacement parts or products or, in the event that PINE WHEELS is unable to repair the product to conform to this limited warranty, we will – at our sole discretion – provide a replacement product.
This warranty does not apply to any defects caused by negligence, misuse, alteration, abuse, accidents, running it over with your car, your dog chewing the wheel, etc. We also do not cover damages resulting from improper shipment (other than first shipment at time of purchase), improper storage, use not consistent with the original intent for the product, neglected or poor maintenance, improper assembly, assembly with non-compatible products, normal wear and tear, or modifications to the original product. This warranty specifically excludes surface finishes and cosmetic treatments including but not limited to surface finishes and decals.
In the event of legal action, the sole proper venue for all claims or disputes under this warranty shall be contested in the courts of the Czech Republic.
Warranty does not cover broken spokes or worn out bearings. While we ensure all builds are at the highest quality, but there are many outside forces that can affect both of those. We also do not manufacture the spokes or bearings. We will gladly assist in getting you up and running if a spoke or bearing goes out on you, but these both fall under the “wear and tear” categories.
Limitation of Liability
The sole remedy for breach of the limited warranty set forth herein is PINE WHEELS repair, replacement as described herein. In no event shall PINE WHEELS be liable for any other damages or liability, including special, incidental or consequential damages based upon breach of warranty, breach of contract, negligence, strict tort, or any other legal theory, and including damages arising from or related to any physical injury to person or property. Some states do not allow the exclusion of incidental or consequential damages, so the above exception may not apply to you. This warranty, and statutory law, gives the consumer specific legal rights and those rights may vary from place to place.
Returns
Wheels are covered by a five year policy from the date of purchase for the original owners (proof of purchase required). If a wheel set has not been ridden within 30 days it can be returned to PINE WHEELS for a complete refund of the original purchase price minus original shipping charges. Customer is responsible for shipping back to PINE WHEELS. If the wheels have been ridden, then the policy is to repair and replace the wheel should a problem arise. Refunds will not be given on wheel sets that have been ridden or used.